FAQ
>> Answers to some of our most frequently asked questions <<
Q
WHERE ARE YOU LOCATED?
A
We are located in Los Angeles on Washington Place & McLaughlin in the Mar Vista/Culver West neighborhood. Our mailing & brick and mortar address is 11720 Washington Place, Los Angeles, CA 90066
Q
THERE IS AN ITEM FEATURED ON YOUR BLOG / SOCIAL MEDIA THAT IS NOT LISTED ONLINE. HOW CAN I PURCHASE THIS FROM YOU?
A
Feel free to send us an email on any additional items that you are interested in. If we have it in stock we will be happy to ship it out to you.
Q
CAN I USE PHOTOS ON YOUR SITE TO FEATURE YOUR PRODUCTS ON MY BLOG OR SITE?
A
We would love for you to feature our products on your site or blog. (Thank you!) Please just be sure to credit back to our site with a link. If you are another online shop and would like to use our pictures for your own sales and promotions, we ask that you not use our photos without permission.
Q
Do you offer custom design printing?
A
Yes! We are able to do Personal Stationery & holiday cards. Please email us or come by the shop to see our options! hello@urbanicpaper.com
Q
Do you ever work with advertisers, sponsors or press for your blog, events, social media and brand?
A
We are always open to a good partnership with like-minded companies please email us at hello@urbanicpaper.com to let us know what you have in mind.
Q
HOW CAN I SELL MY PRODUCT IN YOUR SHOP?
A
If you would like to submit your goods for consideration, please either mail us samples, or email us photos, links and wholesale information to hello@urbanicpaper.com. Due to a high volume of submissions we will only be able to reply to emails with items we are interested in. Thanks for thinking of us for your line!
Q
CAN I PICK UP MY ORDER AT THE STORE?
A
Yes, we always love seeing our customers in person! At check out please select 'local pickup' as your shipping option. We'll have your package ready and waiting for you to pick up within a few hours of receiving your order during regular business hours. Please bring in your receipt at pick up with a valid form of i.d.
Q
HOW DO I FIND OUT THE STATUS OF MY ORDER? WHAT ARE YOUR SHIPPING AND RETURN POLICIES?
A
All of our shipping, return, and ordering information can be found on our customer care page.
Q
Do you have any current openings for a position or internship at Urbanic?
A
Please email us your resumé and a cover letter letting us know a little bit more about yourself to jobs@urbanicpaper.com . While we might not always have a position available, we certainly look at every application and keep possible candidates on file.
Q
How can I stay updated with all things Urbanic?
A
Feel free to sign up for our newsletter, follow us on social media (links below) and subscribe to our blog to have posts delivered straight to your inbox.